Big freeze prompts one in four shoppers to switch from High Street to online
The recent 'Big Freeze' across the UK has had a significant impact on the shopping habits of the nation; with half of the adult population staying away from the shops, and more than one in four (27%) switching an intended High Street purchase to online, according to new research carried out by GfK NOP. Read more..
Online sales up by a quarter this Christmas as more people surf for bargains
Online retailers put up an aggressive fight against the recession over the Christmas period according to the latest reports. Read more..
Fashion leads upward trend on High Street
Sales figures from BDO's High Street Sales Tracker for the week ending 24 January found total Sales: +4.3 per cent Read more..
Customers vent fury on Facebook before complaining to a company, research reveals
Dissatisfied customers are turning to Twitter and other online social networks to complain about poor service, rather than go to the organisation responsible, new research reveals. Read more..
NFC phones to play key role in multi-channel retailing
An emerging mobile phone technology called near field communication (NFC) will play a key role in enabling retailers to create a single view of their customers across multiple channels, according to a research report published today. Read more..
Retail crime surges during recession.
The number of thefts from shops rose by a third in a single year with an incident occurring nearly every minute, 24 hours a day - while incidents of violence and abuse against shop staff doubled. Read more..